Six Physio is an award-winning physiotherapy group with 12 physiotherapy clinics in London where they assist clients from assessment and diagnosis through to treatment and rehabilitation. Six Physio has ambitious expansion plans to add many more clinics to their London network.
Centralisation and Standardisation
Six Physio approached us in 2009 to take on the growing company’s IT requirements. Although the company had no internal IT expertise, they recognised that technology was essential to facilitate the growth they envisioned.
Our first step was to centralise Six Physio’s infrastructure on the Conosco hosting platform to deliver multiple services such as e-mail, data storage and data sharing.
We recognised that centralised services and standardised equipment would facilitate fast, efficient and cost effective site roll-outs. All Six Physio sites are now connected via Conosco’s MPLS, providing a private wide area network. This gives Six Physio an enterprise-class infrastructure on which to base their business.
We also identified the need to standardise Six Physio’s hardware. To achieve this, we set up a PC replacement programme to harmonise hardware across all clinics.
We created a ‘template’ to guarantee seamless clinic set-ups across multiple London locations. For every new clinic we set up, we provide new connectivity and hardware. This involves provisioning and configuring routers, wireless access points, switches, PCs, laptops and printers as well as working with building contractors to ensure clinics have the required cabling and physical infrastructure to host the necessary equipment. Each new clinic also undergoes a rigorous testing procedure to ensure business continuity and evolve the set-up process.
Above all, we ensure deadlines are met. Appointments are booked from the first day a new clinic opens, so there is no margin for error. On every occasion, the IT requirements have been set up on time and to budget.
As their trusted IT partner, it was our responsibility to assess Six Physio’s patient management software and ensure it was fit for purpose. Our expert consultants undertook a detailed, thorough assessment of the product, made informed recommendations and managed any necessary modifications.
As part of this consultancy, we also created an annual IT budget in line with agreed commercial outcomes. The budgets included fixed price managed computing and all project work required during the year, such as infrastructure upgrades, office moves and clinic openings.
Protecting a Key Client Relationship
Physiotherapists from Six Physio work onsite at the Bank of New York Mellon every week. We ensure that the Six Physio IT infrastructure is fit to meet the bank’s strict security compliance standards, such as confirming the complexity of passwords and ensuring the infrastructure is protected and centrally managed. This led to a growing business relationship between Six Physio and BNY Mellon.